Information Infrastructure Transition: Challenges with implementing standardised checklists

Implementing an information infrastructure is challenging due to the installed-base of various information systems and technologies embedded in a social and organisational context. In overcoming these challenges organisations are often planning to implement uniform information infrastructures: common standards, common databases, common work-processes, and common applications. However, in order to align the uniform design with a heterogeneous environment, the uniform design is pragmatically adjusted and changed. This is illustrated by a case study of a maritime classification society in Norway. According to the uniform design, standardised versions of checklists were planned to be included in a new information infrastructure called NAUTICUS.A temporary solution with nonstandardised checklists was implemented due to the installed-base of paper-based checklists, local work-practices, and difficulties with adapting the uniform design.